Complaints & Support
Submit a complaint or request support. We will respond within 15 business days per MiCA requirements.
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We take all complaints seriously
Your Complaints
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Complaint Resolution Process
- • We acknowledge complaints within 2 business days
- • We respond to complaints within 15 business days (MiCA requirement)
- • You may escalate to your local consumer protection authority
- • EU users can use Alternative Dispute Resolution (ADR) mechanisms